Privacy Policy

1. Introduction

Plaudit ("we", "us", or "our") operates Plaudit (the "Service"), accessible at https://www.getplaudit.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect various types of information in connection with the Service, including:

2.1 Personal Information

When you register for an account or use the Service, we may collect:

• Name and email address
• Billing address and payment details
• Business name and business information
• Contact lists you upload to the Service (e.g. customer names, email addresses, phone numbers)

2.2 Usage Data

We automatically collect certain information when you access and use the Service, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and unique device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on the Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

3. How We Use Your Information

Plaudit uses the collected information for the following purposes:

• To provide, operate, and maintain the Service
• To process transactions and manage your account
• To send review requests and reminders on your behalf
• To improve and personalise your experience with the Service
• To communicate with you about updates, promotions, and Service-related notices
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services to facilitate our Service:

• Resend — to deliver review request emails on your behalf to your contacts
• Stripe — to process payments securely
• Cloudinary — to store and serve uploaded images (e.g. business logos)
• Xero — to receive invoice data when you connect your Xero account, enabling automatic review requests for paid invoices

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We encourage you to review the privacy policies of these services.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist us in operating the Service, so long as they agree to keep this information confidential
• When required by law or in response to valid requests by public authorities
• To protect and defend the rights or property of Plaudit
• In connection with a merger, acquisition, or sale of all or a portion of our assets
• With your consent or at your direction

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When your data is no longer required, we will delete or anonymise it.

7. Security of Your Information

The security of your personal information is important to us. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including encryption of data in transit. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request details of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (you can also delete your account directly from your account settings)
• Restriction: Request that we restrict the processing of your information
• Objection: Object to our processing of your personal information

To exercise any of these rights, please contact us at hello@getplaudit.com. We will respond to your request within 30 days.

9. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@getplaudit.com.