Does Birdeye publish its pricing?

No. As of 21 September 2026, Birdeye's pricing page shows location brackets (1-3, 4-9, 10-39, 40-249, 250-999 and 1000+) and a form to get pricing, but no dollar amounts. Any specific figure you read elsewhere is an estimate from a third party, so request a written quote and ask what the renewal terms and notice period are.

Who are Birdeye's main competitors?

For full reputation and messaging suites, Podium is the closest like-for-like. For review requests and feedback at published prices, the main options are Plaudit, NiceJob, GatherUp and Grade.us. Broadly competes where you also want an AI receptionist. Which one fits depends on whether you need listings and multi-location reporting or just automatic review requests.

Is there a Birdeye alternative for a single-location business?

Yes — that's where most of the difference lies. Birdeye's pricing is organised around location count, and its feature set covers listings, surveys and reporting across many sites. A single-location business can get automated review requests from Plaudit ($19–$39/month) or NiceJob ($75/month) with month-to-month terms, or start free with a Google review link and QR code.

What should I check in a Birdeye contract before signing?

Ask for the term length, whether it auto-renews, the notice period to cancel, and any fee added at renewal. One Trustpilot reviewer says they were told the contract could be monthly and later learned it was a year, and that 90 days' notice was required to cancel. Individual experiences vary, so get the terms in writing before you sign.

Is Podium a better choice than Birdeye?

Neither is better in the abstract. Podium is stronger on messaging, payments and AI lead handling, while Birdeye is stronger on review monitoring, listings and multi-location reporting. Both quote prices through sales and both draw complaints about renewals, so the cheaper route for review requests alone is usually a focused tool. Our Podium roundup covers that side.

Do I need listings management to get more Google reviews?

Not to collect reviews. Reviews depend on customers being asked at the right moment and being given a direct link to your Google review form. Listings management keeps your name, address and phone consistent across directories, which helps with local visibility but is a separate job. GatherUp sells it as a $40/month per-location add-on; Birdeye includes it in its suite.

Best Birdeye Alternatives & Competitors (2026)

Birdeye is one of the best-known names in review management, and one of the hardest to price. Its pricing page sorts you by number of locations — 1–3, 4–9, 10–39, and upwards to 1000+ — then asks for your mobile number to "get pricing". No dollar figures appear.

That's why this page is built from three things you can check: the published prices of the alternatives (read on 21 September 2026), the way each vendor structures its contract, and what public reviewers say about switching. If you run one or two locations and mostly want reviews requested automatically, you probably don't need a multi-location suite. If you run dozens of sites, we'll tell you where Birdeye is the right call.

Disclosure: Plaudit is one of the tools below. It's a review-request product, not a reputation suite, so it's the right fit for some readers and the wrong one for others. Its limits are listed like everyone else's.

Quick answer

Birdeye competitors fall into two groups. Full suites like Podium and Broadly bundle messaging, AI and reputation tools and are quoted through sales or priced from $399/month. Focused review tools like Plaudit ($19–$39/month), NiceJob ($75–$125/month), GatherUp and Grade.us ($99/month for one location) ask for far less and mostly run month to month. Pick a focused tool if you want reviews requested automatically; pick a suite only if you need listings, inboxes and reporting across many locations.

What Birdeye customers report about leaving

The most recent negative Birdeye reviews on Trustpilot are almost all about the same stage of the relationship: ending it. These excerpts are from June to September 2026, each linked to the original. Birdeye's Trustpilot score at the time of writing is 3.2 out of 5 from 672 reviews.

“I was told it could be a monthly contract, then after I signed, they said they made a mistake and it was a year contract, but billed monthly.” … “…they said they needed 90 days notice to cancel.”

Collin M, 20 Jul 2026 · Read the review

“We cancelled our Birdeye, gave the required notice, and Birdeye confirmed our cancellation date.” … “Despite this, they continued taking payments by direct debit across FOUR of our business locations for another three months.”

R Bibi, 2 Sep 2026 · Read the review

“We had a meeting with them 3 months ago requesting to cancel our subscription. They have since gone back on their word - both written and verbal.” … “Cancellation is impossible, communication is unreliable.”

“Admin”, 3 Sep 2026 · Read the review

“It's a very helpful tool to mainstream reviews that helps business owner to review and respond from one dashboard in addition to the AI feature that helps a lot to evaluate how we are doing.”

Mohammed Al Azzawi, 30 Jun 2026 (5 stars) · Read the review

What this tells you: the complaints aren't about whether Birdeye can collect reviews. They're about contract length, notice periods and billing after cancellation — terms you can check before you sign. Meanwhile, satisfied customers describe what suites are genuinely good at: running review monitoring, replies and reporting from one place. One five-star reviewer, for instance, says it is used for “payment processing, patient statements, communication, and social engagement” (Trustpilot, July 2026).

Birdeye alternatives: how the options compare

Prices are in USD from each vendor's own pricing page, read on 21 September 2026. "Not published" means you have to ask sales.

Tool	Type	Published price	Location pricing	Terms
Birdeye	Full reputation suite	Not published	Quoted by location bracket	Reviewers report annual terms and long notice periods
Plaudit	Focused review requests	$19 · $39 · $79 per month	Multi-location on $79 plan	Monthly, cancel any time
NiceJob	Reviews + referrals	$75 · $125 per month	Not itemised	No contract, 14-day trial
GatherUp	Reviews, surveys, monitoring	$99/mo (1 location)	$60/mo per location for 2+	14-day trial, monthly or annual
Grade.us	Reviews for agencies	$99/mo (1 location)	$60/mo per location for 2+	14-day trial, monthly or annual
Podium	Messaging suite	Not published	Quoted by sales	Reviewers report year-long auto-renewals
Broadly	AI receptionist + reviews	$399 · $699 · $999 per month	Not itemised	No long-term contract
Google link + QR	DIY	Free	n/a	None

1. Plaudit — best when you'd rather not pay per location for reviews

Who it's for: owners of one to a few locations who found Birdeye's feature list longer than their actual need. (Our product.)

Plaudit does one job: after a customer interaction, it sends an email or text with a direct link to your review form, then a reminder if they haven't responded. Starter is $19/month (email, 100 requests/month), Growth is $39/month (adds SMS, integrations and follow-ups, 300 requests), and Pro is $79/month (1,000 requests and multiple locations). Trial: 7 days, no card.

Where it falls short of Birdeye: - No listings management, review-site monitoring suite or shared inbox - SMS starts on the $39 plan, not the $19 one - US-only built-in SMS verification (A2P 10DLC) - A smaller company than the enterprise suites, with a shorter track record

Direct comparison: Plaudit vs Birdeye.

2. NiceJob — best for trades that live in Jobber or QuickBooks

Who it's for: contractors and home-service businesses who want reviews and follow-up campaigns tied to the software they already use.

NiceJob's site lists integrations with Jobber, QuickBooks and Square and offers a 14-day free trial with no card and no contract. Starter ($75/month) covers reviews, social proof, social sharing, a team leaderboard and a microsite. Pro ($125/month) adds repeat-customer campaigns, referrals, broadcasts, AI replies, gifts, NPS surveys and competitive intel (pricing).

Watch for: referrals and AI replies are Pro-only, and the entry price is roughly four times a review-only tool. Multi-location pricing isn't itemised on the page, so ask how several sites are billed.

3. GatherUp — the nearest published-price match for Birdeye's surveys and monitoring

Who it's for: businesses that liked Birdeye's feedback surveys and monitoring but not the quote-only pricing.

At $99/month for one location, GatherUp includes Net Promoter Score and survey tools, monitoring across 100+ sites, review widgets and AI-crafted replies, with up to 300 SMS and 3,000 email credits per location each month. Listings Hub is an extra $40/month per location, and Review Defense is sold separately (pricing).

Watch for: the price steps up quickly once you add listings or defence tools. And note that it now shares an owner with Grade.us — Insight Integrity acquired both — so their pricing looks alike.

4. Grade.us — the agency route

Who it's for: agencies or consultants who run review campaigns for other businesses and want a white-label dashboard.

Grade.us lists $99/month for one location and $60/month per location for two to ten, with agency pricing from around $400/month and an optional $440/year white-label add-on. There's a 14-day trial with no card (plans).

Watch for: it's aimed at people managing many client accounts, so a single-location owner will use a fraction of it. SMS cost isn't itemised on the pricing page.

5. Podium — the closest like-for-like suite

Who it's for: businesses that want messaging, payments and AI lead handling in the same system as reviews.

Podium is the other big name in this category, and it takes the same quote-only approach: its pricing page says to talk to the sales team and lists no amounts. It works well for some — its Trustpilot score is 4.1 from 360 reviews — but the criticism has a familiar shape. One customer wrote: “Podium does not asnwer phones they are just email platform, so you have no chances to fix a problem which is urgent” (Trustpilot, August 2026).

Switching from one suite to the other doesn't remove the underlying issue of long terms and sales-led pricing. For the Podium side of this decision, see our best Podium alternatives.

6. Broadly — for owners who want the front desk automated too

Who it's for: local service businesses that would rather pay one vendor for AI chat, call answering and review management.

Broadly's published plans run from $399/month (plus a $350 setup fee) to $999/month, and it states there is no long-term contract. Text messaging arrives on the $699 Pro plan (pricing).

Watch for: it is the priciest published option, and if your goal is reviews only, you'd be paying for a receptionist you don't need.

7. A Google review link plus a QR code — the free baseline

If you're getting a handful of customers a week, you can find your Google review link, print it on a card or sign using our review QR code generator, and ask in person. The trade-off is that nothing follows up on customers who forget. Be careful with volume, too: local-SEO firm Sterling Sky looked at five businesses hit by Google review-posting blocks and found on-site requests, QR codes and bursts of reviews among the shared patterns (a small sample, but a useful warning) (more in our guide on why Google reviews don't show up).

Where Birdeye is the right answer

Birdeye earns its price when:

You run many locations and need one dashboard for reviews, replies, listings and reporting
You want surveys and NPS alongside public reviews
A team of people needs to respond to reviews and messages from a shared inbox
You're comfortable negotiating terms with a sales team

If that's you, ask for the total monthly cost including messaging fees, the term length, whether it auto-renews, and the notice period — all in writing.

How we evaluated these tools

Pricing was read from each vendor's official pricing page on 21 September 2026; where prices aren't published, we say so instead of estimating.
Customer experience is drawn from public Trustpilot reviews, quoted verbatim and linked. They are individual experiences, not a representative sample, and we've included positive ones.
Bias: we sell Plaudit. We've applied the same format — best for, pricing, limits — to every option.